Customer Testimonials

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Cars Dec 1, 2021

Phil and Michael are premier advisors. For the past three years, I have been taking my vehicle to Reno Land Rover. Each advisor has been extremely prompt, accurate, and their breadth of knowledge superior. Thank you so much for taking excellent care of my vehicle and me! AGuydan

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Cars Oct 23, 2021

Michael was excellent, helpful, and on time. Always use this service for my cars. I'd recommend this dealer and service team for anyone that wants a dependable vehicle

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Cars Oct 22, 2021

I always take my Range Rover Sport to this dealership. Service is excellent, the complimentary Lyft service and car wash is great. I recommend this service department.

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Cars Oct 21, 2021

Timely, excellent service. Always a good experience when I bring my Jag in for service. Polite, attentive and efficient staff. And they wash the car too!

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Cars Oct 19, 2021

Took my beautiful Jag in for work. Michael was really great about keeping me posted on getting parts needed. I am a returning customer and will continue to be one. Everyone works hard to make us customers happy. Great job Michael.

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Cars Oct 18, 2021

Good experience. Michael in service helpful, knowledgeable and attentive. Parts dept staff also impressive. I will continue to use them for all my Landrover needs.

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Cars Oct 12, 2021

Mike was very knowledgeable and easy to work with no pressure and allow us to make are decision without a hard sell my wife and I were pleased

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Cars Oct 7, 2021

Excellent overall service. Found an issue which required additional service. Kept me updated as to new pick up date etc. I would recommend trying this dealership whether it be to purchase or for service

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Cars Sep 17, 2021

Took car in for first service. Was helped by Michael. Everything went smoothly, friendly and professional. Transport was taken care of to and from! Would highly recommend!

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Cars Aug 13, 2021

Absolutely the best staff! Donald you are amazing! Can’t say enough good things about Sean in the service department and Grace in sales. I love my Range Rover and love Range Rover of Reno!!! They go the extra distance to make sure you are happy!!!

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Cars Aug 12, 2021

Mike was absolutely fantastic. This was my first service on my Range Rover. Everyone was so professional and very informative. They will service my car at all times. Thanks you Mike.

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Cars Apr 24, 2021

First regularly scheduled service for our Evoque and as always we were treated very well. Sean in service in particular was easy to deal with, had the car ready when he said he would, and made the overall experience a piece of cake!

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Cars Apr 2, 2021

Everything was great. They finished the car on time and kept in touch with me as far as the repairs. Also had a quick check in.

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Cars Apr 1, 2021

Erik and DeAnn provided us excellent service in leasing our vehicle and getting us back on the road quickly. This is our second leased vehicle from LandRover Reno. We had great service with the first one and are expecting the same with this one.

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Cars Feb 28, 2021

Outstanding Service by Mike Troedel in all respects! Jaguar Reno has never disappointed me in any respects. And the dealership facilities are gorgeous and clean.

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Cars Feb 12, 2021

We purchased a used vehicle. We have continued to be treated like royalty by the entire organization from the GM, sales department, finance and service. We recommended them to our son in law and daughter. They also purchased a vehicle and were completely impressed be Donnie. Such a classy group of professionals. Cannot say enough good things about the team.

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Cars Feb 9, 2021

Great Service, scheduled online got a confirmation call back and a loaner. Car serviced and cleaned! Loaner was excellent, facilities are clean and most importantly the people are down to earth and beyond nice.

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Cars Jan 30, 2021

Once again Micheal in the Service Dept was exceptional. In fact, every time Micheal was my Service Advisor, he has been outstanding. He followed up proactively with regular progress updates and great service. Always a pleasure to work with.

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Cars Jan 30, 2021

Michael and Brenden were excellent. Brenden drove me home after drop off and picked me up to collect my car. Very customer service friendly. Recently relocated to the area and had not had the car in a dealership for at least 15 years, as I was using private Euro mechanic. This experience has changed my feeling about dealerships, will most probably use them in the future.

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Cars Jan 13, 2021

I was referred to the dealership for a repair another shop could not resolve. The representative got me in immediately and kept me informed of the process. I was very happy the technicians were able to identify and repair the issue swiftly and effectively with minimal cost to me. I was back on the road in no time!

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Cars Dec 5, 2020

It is always a joy and pleasure to bring my car in for service, even though that can be a hassle, the team is always the best!!

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Cars Nov 21, 2020

It was a nice experience, done in a timely manner. Professional and very courteous during these crazy masked time. Well done Jaguar of Reno. Keep it up

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Cars Nov 14, 2020

Another great experience at Land Rover Reno! Sean in the service department took care of us this time and it couldn’t have gone better. Dropped off at 7:30, done and washed by noon. Thanks to the guys back in the bays as well.

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Cars Nov 11, 2020

Michael did a great job in getting us scheduled for service and getting the vehicle back to us within two days and got the vehicle washed

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Cars Oct 29, 2020

Great sales people and an easy process from information gathering to purchase. There was a lot of demand for the new Land Rover Defender, but the sales people helped expedite everything with a minimal of hassle. Would buy at Jaguar Land Rover Reno again.

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Cars Oct 27, 2020

Sean was polite, and on the ball. It’s so nice to have amazing customer service in these times. Sean informed me of some future service needed, and was not pushy. Land Rover, Reno is the best!

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Cars Aug 24, 2020

Wonderful experience, quick and easy! Mark and DeAnn were fabulous! Very happy with my car buying experience they both made it very easy and somewhat painless 🙂

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Cars Aug 21, 2020

Grace Bayliss Was a great sales woman no pressure at all and she got the job done fast. I would definitely recommend a friend to go see her and buy a car.

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Cars Aug 19, 2020

I was visiting Tahoe for a 1-week vacation driving about 500 miles from Orange County. Halfway on my way to the mountains my Land Rover Velar started to lose power and I decided to pull it over. When I did that, the engine didn't want to start. After a few tentative attempts, it started and I made Tahoe but with a "check the engine" lamp in my dash. I left a message on Sunday to JLR Reno to check if there were any openings on Monday so they could see my vehicle. Promptly on Monday at 7:30 a.m. ...

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Cars Aug 15, 2020

Very professional experience. Would recommend to all. Purchased a new Range Rover. The dealership obtained the car from another state and made the process smooth and timely.

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Cars Jul 4, 2020

Mark was very honest and helpful from the beginning and easy to work with. I thought I was after a lease but he found a beautiful 2017 XE I have fallen in love with. He and Dee Ann made the whole process fast and smooth. The GM has been helpful making sure my car is in top shape.

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Cars Jun 4, 2020

DeAnn the finance manager is the best around! Grace (sales) is fantastic! Great experience all around. Met the GM, also great. Very professional and genuine people.

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Cars May 29, 2020

The Staff was awesome. Everyone that we encountered was friendly and very knowledgeable. We’ll definitely be recommending them. Thanks again for a great buying experience.

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Cars Apr 28, 2020

My 25-year-old Jaguar needed major work. Sean and Joel did a terrific job, and kept me informed along the way. I was very satisfied with the work that was done. Thank you! RICH

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Cars Apr 15, 2020

Phil and Sean were both super helpful in identifying the problems with my car as well as how to go about getting them covered by warranty. Solid guys.

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Cars Mar 17, 2020

Could not be happier with the staff and their performance. Phil Shreves takes care of my car but I will talk to him the next time I buy a car from Landrover/Jaguar

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Cars Nov 13, 2019

Love the dealership . Great service. So easy to deal with . Found the car I wanted and I love it. Thank you Land Rover of reno

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Cars Oct 31, 2019

Exceeds what you would expect from a luxury car dealer! Great service from knowledgeable professionals. The cars themselves are fantastic. Highly recommended for sales and service

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Cars Oct 27, 2019

First new car purchase/lease so was dreading dealing with a car salesperson. Grace was amazing - so pleasant to deal with, not pushy and attentive to our needs - not their own! We’ll definitely be back for our next car!

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Cars Aug 22, 2019

The staff was friendly, attentive and professional. The sales associate, Brendon and sales manager, Deann were both friendly and relatable. I felt like I was talking to friends and not a sales team. I would highly recommend this dealership!

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Cars Jul 20, 2019

As a recent widow it is very intimidating to deal with car problems on my own. I have developed a nice trust relationship with Service manager Phil who worked me in last minute fix an unexpected brake problem on my 2013 Range Rover Sport. I could not be happier!

 

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